Decoding the Priority Tire Return Policy: Your Ultimate Guide

[01-12-2024 updated]

Understanding Priority Tire’s Return Policy

Purchasing tires online can be convenient, but it’s essential to understand the return policy of the retailer. Priority Tire, a prominent name in the online tire market, offers a specific return policy aimed at ensuring customer satisfaction. Let’s explore this policy based on the information provided on their official website.

Priority Tire Return Policy

Key Aspects of Priority Tire’s Return Policy

30-Day Return Period
  • Priority Tire provides a 30-day return period from the delivery date, which is a standard window for customers to evaluate their purchase.

Condition for Returns
  • Tires must be unused and in the same condition as received.

  • The policy applies to tires that have not been mounted or used in any way.

Steps to Initiate a Return

Contacting Customer Service
  • To start the return process, customers need to contact Priority Tire’s customer service.

  • This can be done via their contact page or by calling their customer service number.

Return Authorization
  • Priority Tire requires a Return Authorization Number for processing returns.

  • This number will be provided by the customer service team once the return request is initiated.

Shipping and Handling for Returns

Customer’s Responsibility for Shipping
  • The customer is responsible for shipping costs when returning a product to Priority Tire.

  • It’s recommended to use a trackable shipping service for returns.

Refund Process

  • Upon receiving and inspecting the returned tires, Priority Tire will process the refund.

  • The refund will be issued to the original payment method used during purchase.

Additional Points to Consider

Restocking Fee
  • Priority Tire mentions a restocking fee for returned items. This fee is deducted from the refund amount.

Exclusions and Limitations
  • Certain products may have specific return conditions or may not be eligible for return.

  • It’s important to review the product-specific return information on their website.

What is the Return Policy at Priority Tire?

Priority Tire offers a 90-day return policy. This means you have 90 days from the delivery date to return your tires if they are unused and in their original condition. It’s important to note that tires that have been mounted are not eligible for returns.

How Do I Initiate a Return with Priority Tire brand?

To initiate a return, contact Priority Tire’s customer service team. You can reach them at 866 440 0177 or via email. They will provide you with a Return Authorization Number, which is necessary for processing your return.

Are There Any Charges for Returning Tires?

Yes, customers are responsible for the return shipping costs. Additionally, Priority Tire may apply a restocking fee for returned items. This fee will be deducted from your refund.

How Long Does It Take to Process a Refund?

Once Priority Tire receives and inspects the returned tires, they aim to process refunds promptly. The exact time frame can vary, but they strive for a quick resolution.

Can I Return Tires That Have Been Mounted?

No, mounted tires cannot be returned under the Priority Tire return policy. Tires must be in the same condition as when they were delivered.

How Can I Ensure a Smooth Return Process?

To ensure a smooth returns process, contact Priority Tire’s brand customer service for guidance and follow their instructions carefully. Make sure to return the tires in their original condition and use a trackable shipping service.

How to register on Priority Tire?

  1. Visit the Priority Tire Website brand:

  2. Locate the Registration Section:

  3. Choose to Register:

  4. Fill in Your Details:

  5. Create Your Account:

  6. Complete Any Additional Verification:

  7. Optional – Start Using Your Account

Black and white Photo of a Truck

When processing a returns under the return policy at Priority Tire, providing a black and white photo of the truck file used for delivery can sometimes be a part of the procedu check.

This step is particularly relevant if there are disputes about the condition in which the tires were received or if there are specific issues related to the delivery itself.

Customers can aid Priority Tire in confirming delivery details and accelerating the return procedure by providing a picture of the truck. This will result in a more seamless and proficient resolution to any issues that arise during the return.

Note: For the most accurate and up-to-date information, customers should refer to the return policy section on Priority Tire’s official website (the Priority Tire says: “please contact our customer service“) and directly contact their customer service for any specific concerns or questions.



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